Terms and Conditions

1. Contact

2. Terms of Service 

3. Privacy Policy

4. Refund Policy

5. Term of Sale 

6. Package Pickup and Delivery

7. Payment and Currency Exchange Statement

8. Payment Methods

 

1. Contact

  • Full name of the legal entity: SOLAR DESIGN PR.
  • Address : DOŽA ĐERĐ 1524400SentaSerbia
  • Activity and activity code: 2932
  • Company registration number: MB: 67391179
  • Tax identification number: PIB: 114195395
  • Website address: https://solardesign.com.co
  • Contact phone number: +381 69 1566 700
  • Contact email: info@solardesign.com.co


 

2. Terms of service

OVERVIEW
This website is operated by SOLARDESIGN. Throughout the site, the terms “we”, “us” and “our” refer to SOLARDESIGN. SOLARDESIGN offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including payment card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy


SECTION 7 - OPTIONAL TOOLS
We may provide you with access to tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided.

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

 

SECTION 8 - EXTERNAL LINKS AND SHIPPING INFORMATION

Certain content, products, and Services available via our Service may include materials from external sources.

Links on this site may direct you to external websites. We take responsibility for every link posted on our website and strive to ensure that these links lead to reputable websites. However, we are not responsible for examining or evaluating the content or accuracy of any materials or websites, and we do not warrant and will not have any liability or responsibility for any materials, products, or Services.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any websites. Please review carefully the policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding products should be directed to the respective provider.

Shipping Duty/Taxes and Other Charges
International shipments may be subject to additional taxes, charges, duties, etc., in the receiving country. Payment of these extra costs is the responsibility of the buyer. Solar Design cannot and will not provide an estimate for these costs and is not responsible for payment of any of these costs. If you are unsure whether your purchase will be subject to any of these extra charges, please check prior to finalizing payment for your product.

If you nominate to have your product delivered to the port (or equivalent) only, Solar Design is not responsible for any costs relating to the handling, delivery, release, etc., of your shipment after it arrives at the nominated port (or equivalent).

Shipping is currently available to the following European countries:
Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, Vatican City.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any intellectual property rights or these Terms of Service.

You agree that your comments will not violate any rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us regarding the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility for any comments posted by you.



SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The Merchant is solely responsible for the content, images, and products displayed on the website and for any goods delivered to you through the Service. This includes the accuracy, quality, and safety of the images and content provided, as well as the condition and suitability of the goods upon delivery.
In no case shall SOLARDESIGN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SOLARDESIGN from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law.



SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Serbia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - TRANSACTION DATA PROTECTION

The security of transactions and personal data on our website is of utmost importance to us. Transaction data is processed through the CorvusPay system, which complies with the highest security standards, including PCI DSS (Payment Card Industry Data Security Standard) requirements. Below is an explanation of how we handle your transaction data to ensure its protection and secure processing:


Data Encryption and Secure Data Handling:
 All payment transactions, including payment card data, are processed via the CorvusPay system. CorvusPay applies encryption during the transaction process in accordance with the strictest security standards and complies with PCI DSS. The sensitive data you provide, such as payment card numbers, is always encrypted when transmitted to the payment provider, ensuring its security.
CorvusPay's Responsibility: CorvusPay is responsible for securely processing transactions and protecting sensitive data. We do not store customer payment card data within our own systems; instead, we rely on the CorvusPay system for processing. CorvusPay follows industry best practices and technological measures to safeguard personal data during the transaction process.
Data Handling and Storage: Your transaction data, including personal information, will be processed and stored securely by CorvusPay, which complies with applicable privacy laws and regulations. The personal data handling is governed by CorvusPay's privacy policies. We only collect the data necessary to complete the purchase and provide our services.
Rights and Privacy Protection: To protect your rights, we ensure that you can access, modify, or request the deletion of the data we collect at any time. Please note that CorvusPay is responsible for handling transaction data, and any requests related to such data must be directed to CorvusPay. If you have any concerns regarding the processing of your personal data, please contact us using the contact details provided.
Compliance with Data Protection Regulations: Both CorvusPay and we fully comply with the GDPR (General Data Protection Regulation) and other applicable data protection laws. We respect your privacy rights, and any personal data collected will only be used for processing transactions and providing the requested services.
CorvusPay Privacy Policy: The privacy practices and data handling policies of CorvusPay can be found here: [CorvusPay Privacy Policy link]. Please read the CorvusPay privacy policy for further details on how they handle personal and transaction data.

The personal and transaction data you provide during the purchase process is securely handled and used solely for transaction processing and to deliver the services you requested. Both CorvusPay and we make every effort to ensure your data protection and security.

 

3. Privacy policy

 

This Privacy Policy describes how SOLARDESIGN (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from solardesign.com.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, to run analytics, and to better understand user interactions with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other parties who perform services on our behalf (e.g., IT management, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • When you direct or request us to disclose certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information about users for the purposes set out above:

  • Identifiers such as basic contact details and certain order and account information

  • Commercial information such as order information, shopping information, and customer support information

  • Internet or other similar network activity, such as Usage Data

  • Geolocation data such as locations determined by an IP address or other technical measures


Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.


Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.


Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Opt-out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising".

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights by contacting us using the contact details provided below.


Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.


International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and service providers in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.


Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@solardesign.com.co or at Dože Đerđa 15, Senta, 24400, RS.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

4. Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@solardesign.com.co. Please note that returns will need to be sent to the following address: 24400, Senta, Doža Đerđ 15, Serbia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund of collected funds: In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, SOLAR DESIGN is obliged to make the refund exclusively via VISA, EC/MC, Maestro, and Dinacard payment methods, which means that the bank will refund the funds to the payment card user's account at the seller's request.



You can always contact us for any return question at info@solardesign.com.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Items that are assembled or damaged cannot be returned. Only items in their original condition can be returned.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or payment card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@solardesign.com.co.

If you wish to exercise your right to cancel your order within 14 days of receiving your item, please download and complete the cancellation form by clicking here: [COMPLAINT REPORT ENGLISH] or [COMPLAINT REPORT SERBIAN]. After filling out the form, please send it to us via email at info@solardesign.com.co.

 

5. Term of Sale

Disclaimer & Terms of Sale

General Terms

Payment & Delivery/Pickup:
Your invoice needs to be paid in full before your order will be shipped or made available for pickup. Pickup can be arranged with agreement from the team at Solar Design.

Shipping Duty/Taxes and other Charges:
International shipments may be subject to additional taxes, charges, duties, etc. in the receiving country. Payment of these extra costs is the responsibility of the buyer. Solar Design cannot and will not provide an estimate for these costs and is not responsible for payment of any of these costs. If you are unsure whether your purchase will be subject to any of these extra charges, please check prior to finalising payment for your product.
If you nominate to have your product delivered to the port (or equivalent) only, Solar Design is not responsible for any costs relating to the handling, delivery, release, etc. of your shipment after it arrives at the nominated port (or equivalent).

Returns & Exchanges:


Purchases from us here are final, and as such, returns for ‘change of mind’ are agreed to solely at the discretion of the Solar Design management team. If an agreement is made, the product must be unused and in its original condition. The refund will only be processed once the product is received back at Solar Design's head office and has been inspected by the management team.
Shipping costs for returns/exchanges are the buyer’s responsibility. Upon receipt of the product, and agreement from the Solar Design management team that the product is in original condition (as outlined above), a refund of shipping charges may be included as part of the agreed terms.
All of our products are designed and tested to fit with the OEM body/coachwork, as outlined in the product descriptions. Refunds/exchanges will not be granted for incorrect application of one of our products. If unsure whether a product will fit your car, please contact us directly prior to finalising your purchase.

Damaged Products:
We do take every care to ensure your product is ready to ship to you as safely and securely as possible, but sometimes accidents happen. If this occurs, please contact us immediately, with clear details of the damage, and we will work with you through our return processes.
We will not cover damage to the product that has occurred after correct fitment has taken place. Our products may slightly alter the lower clearance of your car.
We will not cover damage to the product that has occurred as a result of ‘normal’ wear and tear. The final decision on what is deemed to be ‘normal’ will be made at the discretion of the Solar Design management team, after due consideration is given to the individual circumstances in which the wear and tear has occurred.
Please be mindful of the environment around you when driving your vehicle fitted with one of our products. Damage occurring due to inclement weather or environmental conditions will not be considered or covered under these terms.
The above are just examples of damage that may occur during the use of your vehicle. As stated, if you feel your product is damaged at no fault of your own, please contact us.

Finish & Imperfections (underside):
Due to the nature of ABS manufacturing, we can't guarantee a perfect, imperfection-free finish on the underside (side that faces the road). We accept that there may be imperfections in the material caused by the manufacturing process and handling of sheets.

Where this Warranty Applies:
This warranty covers only manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage.

Assessment, Repair and/or Replacement of Your Product:
This warranty is global. If, after contacting Solar Design to notify us of your issue, you may choose to have your product assessed and returned to Solar Design.
You are responsible for all costs of getting the product to Solar Design including, but not limited to, the cost of packaging, shipping, and applicable taxes.
For warranty service, you will need to provide the original receipt of purchase to Solar Design.
Ultimately, Solar Design will determine whether or not the problem is covered under the terms of the product warranty. If the warranty applies, you will be notified as to whether the product will be repaired or replaced. Any such repair or replacement will be at Solar Design’s expense, including any costs required to return the repaired or replacement product to you.
If the product is not under warranty as determined by Solar Design, any repairs agreed to, freight and/or transport costs, and taxes and/or duties associated with the product will be at the cost of the owner.
Repairs performed by anyone other than Solar Design will void this warranty.

Where this Warranty Does Not Apply:
Damages to the product that are the result of misuse or actions deemed to be outside the scope of design for the product.
Incidental and consequential damages as outlined under Solar Design General Terms.
Labour charges and/or any damages attributable to work performed by anyone other than Solar Design.
Warranty not transferable. Does not cover second-hand products.
To the extent permitted by applicable law, any implied warranties are hereby excluded. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages, and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

Speed Warning
Solar Design does not support or condone reckless behavior or actions that contradict the road rules in your country, state, or territory.

Our products are designed to enhance the appearance of your vehicle, specifically by fitting well onto the car’s. They are purely decorative elements and do not impact the vehicle's stability. Our products are suitable for speeds typically associated with driving enthusiasts. However, prolonged high-speed use may place excessive stress on the factory OEM mounting points, which could lead to wear, damage, or failure in these areas.

Solar Design is not responsible, liable, or accountable for any damage resulting from reckless behavior or circumstances that violate road laws in the state or territory where these actions occur. Furthermore, Solar Design assumes no responsibility for the installation of its products. The installation of our products is done at the owner's own risk, and it is the responsibility of the user to ensure proper and safe installation.

We are proud supporters of the global car community and enthusiasts ourselves, using our products in our own vehicles. If you wish to use our products in motorsports or any other application outside the scope of our guidelines, please feel free to contact us to discuss further.

Solar Design is a company registered in Serbia, and as such, we do not collect taxes on your purchase on behalf of your state, territory, or province, etc.

 

 

6. Package Pickup and Delivery

Package Pickup and Delivery:

  • The chosen courier service will deliver the package to the specified address between 08:00 AM and 08:00 PM.
  • Ensure someone is available at the delivery address during these hours to accept the package.
  • Upon receiving the package, visually inspect it for damage:
    • If the package is damaged: Refuse the delivery and immediately notify the seller by email (info@solardesign.com.co).
    • If the package is undamaged: You may accept the delivery and sign the receipt.
  • The courier will attempt delivery twice:
    • If the courier cannot find you at the address, they will call you to arrange a new delivery time.
    • If the courier still cannot reach you, the package will be returned to the seller, who will contact you to resolve the issue and arrange reshipping.

Foreign Deliveries:

  • Delivery to foreign addresses may take up to 1 month.

Delivery Price:

  • In Serbia: Shipping costs are approximately 700 RSD, depending on the package weight.
  • To foreign addresses: The shipping cost is 3000 RSD.

Confirmation of Order:

  • By clicking the CONFIRM button, you agree to these delivery terms.


7. Payment and Currency Exchange Statement

 

  • Accepted Payment Methods
    We accept all validly presented payment cards (MasterCard, Maestro, Visa, DinaCard).
  • Currency Conversion Statement
    All payments will be made in the local currency of the Republic of Serbia – Serbian dinar (RSD). For informational purposes, prices in other currencies are displayed using the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be converted into your local currency at the exchange rate used by card organizations, which is unknown to us at the time of the transaction. As a result of this conversion, there may be a slight difference between the original price listed on our website and the amount shown on your payment card statement. Thank you for your understanding.
  • VAT Statement

SOLAR DESIGN is not registered in the VAT system.

 

8. Payment Methods

Payment Methods
The products you wish to order through the online store can be paid for in several ways:

  • Cash on delivery at the time of delivery (only Serbia)
  • Payment by card during the purchasing process on the website.

Cash on Delivery
When receiving the package you previously ordered via our website www.solardesign.com.co, the payment for the order is made exclusively in cash in dinars directly to the courier of our partner courier service, which you select in the cart and who delivers the package to you.

If the delivery method selected is personal pickup at one of our locations, you can pay in cash or by card.

Payment via Payment Slip at the Post Office or Bank
For orders where payment is made via a payment slip at the bank or post office, the payment deadline is one day. We will send the goods to you after the payment is confirmed.

Payment by Card
You can pay for your order using the highlighted payment cards on the CART page, if this payment method is offered. The card must be approved by the issuing bank for online (Internet) payments.

When making an online payment by bank card, you will be redirected to the secure bank page for this payment method. At no point are your payment card details accessible to our system.

On this page, you will need to enter the following details:

  • Card number
  • Expiry date
  • CVC2/CVV2 code, which you can read from your card.

When entering payment card details, the confidential information is transmitted over a public network in a secure (encrypted) form using SSL protocol and PKI system, which are currently the most advanced cryptographic technologies.

The security of data during the purchase is guaranteed by the payment card processor, so the entire payment process takes place on the processor's or bank's website.
At no point are your payment card details accessible to our system.

The entry and verification of data is exclusively carried out between the cardholder and the bank, and the online store has no insight into the exchanged data.

Payment is not possible in foreign currency, but only in RSD currency. Payments are possible with cards from domestic and foreign banks.
The customer using the online card payment service via www.solardesign.com.co must meet the following conditions:

  • Delivery of goods is possible only within the territory of the Republic of Serbia, to the address specified in the order.
  • Only the cardholder can make the payment.

We wish you a successful purchase.

Last updated: March 22, 2025